The Trac Ticket Workflow System

The Trac issue database provides a configurable workflow.

The Default Ticket Workflow

Environments upgraded from 0.10

When you run trac-admin <env> upgrade, your trac.ini will be modified to include a [ticket-workflow] section. The workflow configured in this case is the original workflow, so that ticket actions will behave like they did in 0.10.

Graphically, that looks like this:

There are some significant "warts" in this; such as accepting a ticket sets it to 'assigned' state, and assigning a ticket sets it to 'new' state. Perfectly obvious, right? So you will probably want to migrate to "basic" workflow; contrib/workflow/migrate_original_to_basic.py may be helpful.

Environments created with 0.11

When a new environment is created, a default workflow is configured in your trac.ini. This workflow is the basic workflow (described in basic-workflow.ini), which is somewhat different from the workflow of the 0.10 releases.

Graphically, it looks like this:

Additional Ticket Workflows

There are several example workflows provided in the Trac source tree; look in contrib/workflow for .ini config sections. One of those may be a good match for what you want.

Basic Ticket Workflow Customization

Create a [ticket-workflow] section in trac.ini. Within this section, each entry is an action that may be taken on a ticket. For example, consider the accept action from simple-workflow.ini:

accept = new,accepted -> accepted
accept.permissions = TICKET_MODIFY
accept.operations = set_owner_to_self

The first line in this example defines the accept action, along with the states the action is valid in (new and accepted), and the new state of the ticket when the action is taken (accepted). The accept.permissions line specifies what permissions the user must have to use this action. The accept.operations line specifies changes that will be made to the ticket in addition to the status change when this action is taken. In this case, when a user clicks on accept, the ticket owner field is updated to the logged in user. Multiple operations may be specified in a comma separated list.

The available operations are:

• del_owner -- Clear the owner field.
• set_owner -- Sets the owner to the selected or entered owner.
  • actionname.set_owner may optionally be set to a comma delimited list or a single value.
• set_owner_to_self -- Sets the owner to the logged in user.
• del_resolution -- Clears the resolution field
• set_resolution -- Sets the resolution to the selected value.
  • actionname.set_resolution may optionally be set to a comma delimited list or a single value.
• leave_status -- Displays "leave as <current status>" and makes no change to the ticket.

Note: Specifying conflicting operations (such as set_owner and del_owner) has unspecified results.

resolve_accepted = accepted -> closed
resolve_accepted.name = resolve
resolve_accepted.permissions = TICKET_MODIFY
resolve_accepted.operations = set_resolution

In this example, we see the .name attribute used. The action here is resolve_accepted, but it will be presented to the user as resolve.

For actions that should be available in all states, * may be used in place of the state. The obvious example is the leave action:

leave = * -> *
leave.operations = leave_status
leave.default = 1

This also shows the use of the .default attribute. This value is expected to be an integer, and the order in which the actions are displayed is determined by this value. The action with the highest .default value is listed first, and is selected by default. The rest of the actions are listed in order of decreasing .default values. If not specified for an action, .default is 0. The value may be negative.

There are a couple of hard-coded constraints to the workflow. In particular, tickets are created with status new, and tickets are expected to have a closed state. Further, the default reports/queries treat any state other than closed as an open state.

While creating or modifying a ticket workfow, contrib/workflow/workflow_parser.py may be useful. It can create .dot files that ​GraphViz understands to provide a visual description of the workflow.

Advanced Ticket Workflow Customization

If the customization above is not extensive enough for your needs, you can extend the workflow using plugins. These plugins can provide additional operations for the workflow (like code_review), or implement side-effects for an action (such as triggering a build). Look at sample-plugins/workflow for a few simple examples to get started.

But if even that is not enough, you can disable the ConfigurableTicketWorkflow component and create a plugin that completely replaces it.